This page documents how Creative Captains CA LLC obtains, records, and honors consent to send SMS messages to individuals who contact our AI-assisted scheduling line. It is published as part of our Toll-Free Verification compliance with Twilio and U.S. carrier A2P requirements.
Creative Captains operates an AI-assisted voice answering service. When a caller reaches our toll-free line, they speak with an automated voice agent that can schedule, confirm, reschedule, or cancel appointments on behalf of the business being contacted.
TransactionalAccount / Appointment
SMS messages sent by this toll-free number are limited to the following categories:
Appointment confirmations — sent immediately after a booking is made on the call.
Appointment reminders — sent 24 hours before a scheduled appointment.
Schedule changes — sent when an appointment is rescheduled, canceled, or when the business contacts the caller to modify the booking.
Service follow-up — a single post-appointment message, if the caller opts in to follow-up during the original call.
No marketing, promotional, or third-party messages are sent from this number. Message frequency is tied to the caller's own scheduling activity and typically ranges from 2 to 6 messages per booking cycle.
03 Verbal Consent Script
The AI voice agent reads the following script verbatim before any SMS consent is captured. The script is triggered only after the caller has provided a callback number and indicated they would like to proceed with scheduling.
Agent Before we wrap up, I'd like to send your appointment details and reminders by text message to the number you're calling from. We'll send confirmations, reminders, and any schedule changes for this booking only.Agent Message frequency varies based on your appointments, and message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for assistance.Agent Do you consent to receive these text messages — yes or no?
The agent proceeds to send SMS only if the caller responds affirmatively (e.g., "yes," "sure," "go ahead," "that's fine"). Any ambiguous, negative, or silent response is treated as a decline, and the caller is informed that no texts will be sent.
Required Disclosures in the Script
The script names the sender, the purpose (appointment-related messaging), that frequency is variable, that carrier rates may apply, and the opt-out (STOP) and help (HELP) keywords. No consent is captured before all five disclosures are spoken.
04 Sample Call Transcript
The following is a redacted transcript of a representative inbound call, illustrating the full consent flow. Personally identifying information has been replaced with placeholders.
[call_id: 9f3e-4b2a · inbound · duration: 2m 14s][recording & transcription: Deepgram Nova-2]00:00 AGENT Thanks for calling. How can I help you today?00:03 CALLER Hi, I'd like to book an appointment for Thursday.00:07 AGENT Happy to help. Can I have your name, please?00:10 CALLER [NAME].00:12 AGENT Thank you. I see a 2pm and a 4pm open on Thursday — which works better?00:18 CALLER Let's do 2pm.00:20 AGENT Booked for Thursday at 2pm. Before we wrap up, I'd like to
send your appointment details and reminders by text message
to the number you're calling from. We'll send confirmations,
reminders, and any schedule changes for this booking only.
Message frequency varies based on your appointments, and
message and data rates may apply. You can reply STOP at any
time to unsubscribe, or HELP for assistance. Do you consent
to receive these text messages — yes or no?00:48 CALLER Yes, that's fine.00:50 AGENT Thank you. I've recorded your consent. You'll receive a
confirmation text shortly. Have a good day.[consent_captured: true · timestamp: [ISO-8601]][confirmation SMS queued to +1XXXXXXXXXX]
05 Post-Consent Confirmation SMS
Within 60 seconds of capturing verbal consent, the system sends a single confirmation message that restates the opt-in and establishes a written record:
Creative Captains: You've opted in to appointment SMS for your booking on [DATE]. Reply STOP to unsubscribe, HELP for help. Msg & data rates may apply.
If the caller does not wish to continue receiving messages, replying STOP to this first message honors their request immediately — before any reminders or follow-ups are sent.
06 Consent Recording & Storage
Every consent event is captured in two independent forms and stored as a durable record:
Audio recording of the consent exchange, retained with the full call audio.
Transcript of the exchange, produced by Deepgram speech-to-text and stored alongside the audio.
Structured consent record — a row in our consent database containing: call ID, caller phone number (E.164), UTC timestamp of consent, consent response text, script version, and the sending toll-free number.
Field
Example
Purpose
call_id
9f3e-4b2a-...
Links to audio + transcript.
phone_e164
+13105551234
Recipient identifier.
consent_ts
2026-04-19T14:22:03Z
Exact moment consent was given.
consent_phrase
"yes, that's fine"
Verbatim affirmative response.
script_version
1.0
Ties record to disclosure text above.
status
active | revoked
Flipped to revoked on STOP.
Consent records, transcripts, and audio are retained for a minimum of four (4) years following the most recent interaction with the recipient, consistent with TCPA recordkeeping best practices. Records are stored in encrypted form and are available to Twilio or the recipient's carrier upon lawful request.
07 Opt-Out & HELP Handling
STOP
Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from this toll-free number will:
Immediately set the caller's consent record to revoked.
Suppress all future messages to that number from this sender.
Trigger a single final acknowledgment: "You have been unsubscribed from Creative Captains appointment messages. No further messages will be sent."
HELP
Replying HELP or INFO returns: "Creative Captains appointment SMS. For help, email hello@creativecaptains.com or visit creativecaptains.com/sms-consent. Reply STOP to unsubscribe."
Verbal Opt-Out
Callers may also revoke consent verbally on any subsequent call ("stop texting me," "opt me out," etc.). The voice agent recognizes these phrases and triggers the same revocation flow as an SMS STOP reply.
08 Sample Messages
Representative messages sent from this toll-free number:
Confirmation Creative Captains: Appointment confirmed for Thu Apr 23 at 2:00 PM. Reply STOP to unsubscribe, HELP for help.Reminder Creative Captains: Reminder — your appointment is tomorrow, Thu Apr 23 at 2:00 PM. Reply STOP to unsubscribe.Schedule change Creative Captains: Your Thu Apr 23 appointment has been moved to 3:00 PM. Reply YES to confirm, CALL to speak with us, or STOP to unsubscribe.
09 Contact
Questions about this policy, consent records, or SMS messaging from Creative Captains CA LLC can be directed to: